[George]

Wallerman,
Speaking from a purely objective viewpoint, I'd have to say that five pages of posts mostly from you and support trying to get at the heart of this problem certainly indicate a sincere effort on the part of MTU to solve it.. They are not magicians. There is something in your O.S. that is not communicating with the burner, and as a last ditch attempt they are asking you to send them the burner so's they can make certain that the firmware has not become corrupted. If after that was done, if the problem still exists, it's time to call in a qualified P.C.tech. MTU cannot be held responsible for the actions of your P.C., and diagnose an off the wall problem from a thousand miles away.

Admin wasn't complaining that you emailed the webmaster, he was simply advising you who is in a position to give you support, thus hoping to prevent you further aggrivation. At least that's the way I read it.

I can fully appreciate your frustration having had my p.c.
crash and be re-formatted 5 times in 5 months to finally overcome what turned out to be a hardware problem(crappy AMD processor). You have no idea what frustration is until you get into that kind of a loop, for that length of time.

Hang in there, guy, things can only get better, but lashing out at the hand that's trying to help you won't accomplish anything.

Edited by MTUSUPPORT

You'll also find if you take the time to read through the forum posts by people that have abandoned almost every other CDG program around to come over to Microstudio and Karaoke Home Producer that you'll really be spiting yourself to move on.

Take care,

George

Sincerely hope you take this post in the friendly manner in which it is intended.