You emailed the following to
webmaster@mtu.com who never provides product support:
"This is very frustrating Bryan. Plextor support is only open during the day. I am not able to work on my Home computer until I get off work. Look, I spent $300.00 with you guys and the best y'all can do is turf me to Plextor? You guys sold me the system, now I suggest you get the answers from Plextor or else get them to help me after hours. I have done everything the way you have asked me too. The ASPI drivers are correct, the DirectX stuff is 8.1 It has to be a firmware related issue with the Plextor... I need this to work before August 1st. Otherwise I am going to box all of this up and ship it back to you..
Now how can we rectify this?"
Your problem is being handled in this Forum. Please do not email to different people at MTU. That is not the way to receive continuous support and solve your problem.
Let me start by clearly stating that we ship USB CDR drives with Microstudio every day. They work. There is nothing wrong with our product.
Having said that, we now believe that your 24x USB Plextor CDR drive is in an unknown state. Thus, as soon as you can, send the drive back to us. We will perform the Flash update and verify the drive is working. We will then ship the drive back to you. We do not take drives back, so that is not an option.
Using the original drive box packaging, and the external shipping carton, ship it to:
Micro Technology Unlimited
6900 Six Forks Road
Raleigh, NC, 27615
Voice: 919-870-0344 x204
If you have any questions about packing the drive for shipment, please call extension 203 or 204 for instructions.
Based on what you continue to report, the problem as we and Plextor's tech support can discern is that your ASPI driver is not properly installed on your Windows 98SE operating system.
If you have installed the ASPI per our directions 5 times, then your Windows installation on your computer has a problem. We have seen this before when "normal fixes" don't solve a rare problem. We have never seen your problem before.
Therefore, we believe your Windows and all application programs must be installed again. From what you say, you will need someone else to do that for you.
