[Jim Sargent]

Originally Posted by admin

Jim, please answer these questions:

1. Are you positive you are installing 3.316, which you can see in the splash screen with the jukebox that appears BEFORE the installation screens start up. If you are installing 3.315, this error will appear, which is the main reason for our doing 3.316. Yes it is 3.316
2. Are you sure you have done all Windows Updates? When at the Microsoft page that analizes your computer's Windows, click the CUSTOM button, not the EXPRESS button. It will come down, search your system, then recommend all uninstalled upgrades. Yes I Have all the updates!

3. What Windows version are you runing? Windows XP!

4. Are you installing on a Laptop or any other type of computer? If a Laptop, how long ago did you buy it?

It is not a lap top it's My home computer, about a 6 months ago had it upgraded!