Quote:
Originally Posted by Jim Sargent
I am having a problem also with 3.316 which I received today , this is what I get, UNHANDLED EXCEPTION Error number 0x80040702 Discription: failed to Load DLL:_ismtu Setup will now terminate, what's going on anybody know  |
Jim, please answer these questions:
1. Are you positive you are installing 3.316, which you can see in the splash screen with the jukebox that appears BEFORE the installation screens start up. If you are installing 3.315, this error will appear, which is the main reason for our doing 3.316.
2. Are you sure you have done all Windows Updates? When at the Microsoft page that analizes your computer's Windows, click the CUSTOM button, not the EXPRESS button. It will come down, search your system, then recommend all uninstalled upgrades.
3. What Windows version are you runing?
4. Are you installing on a Laptop or any other type of computer? If a Laptop, how long ago did you buy it?