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DDouglas.
Once again your answers are right on the money.
When I checked the support page ticket section I found that MTUSupport had replied to me and had done so pretty quickly, regrettably I did not, for whatever reason, receive an email reply to my ticket (which I was expecting) furthemore I did not know that there would be a reply on the ticket section support page waiting for me hence I did not check it until your reply above prompted me too.
The reply from MTUSupport has not as yet answered my problem as it would apper that MTUSupport think that all I done was restored my laptop to an earlier date rather than re-loading it to it's factory state, I have informed them of this and I await a reply, but now of course I will check for that reply in the right place.
Thanks again for your help.
Daddybrubeck.
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