[billyo]

Originally Posted by keithb

since I installed the new version on a new machine, the registration number field didn't auto-populate.

After posting the message, I uninstalled the upgrade, installed the old version (successfully), and then tried the upgrade again. Now the registration code automatically fills in (I don't need to copy/paste), but I still get the same error.

go to support and submit a ticket..just make sure you have the same email add. when you first bought your hoster,they are pretty good in helping people..just tell them what your problem is and they will help you..which upgrade did you download the hoster upgrade or the hoster lite upgrade? if you have hoster lite and you downloaded the full hoster upgrade that might be the caused of your reg. problem