[kip777]

Well one way to partially correct this problem is to have the uninstall program take you to the website and credit you with it so you can reinstall right away. You’ll still have some issues with failed components on computers but if support only had to deal with failed parts and not upgrades, I’m sure that would cut down response time significantly.
I purchased a new laptop and forgot I installed Hoster on a desktop to help convert cdg’s and since have formatted and upgraded the operating system on that computers drive so I’m waiting also for a reset on my registration but only have sent 1 email to support. I need to send my old laptop out for warranty service before February as that is when its 3 year contract expires. Anyway good luck