[admin]

Originally Posted by bill moore

I just get tired of people looking for the quick fix (or trying to blame it on the hardware this is not the case its the software)

Bill, you are one user and we have thousands of users. When only one or two are reporting a problem, and we cannot reproduce it, there's about a 99.99% chance it IS the system installation, however you want to call the system.

We tested the files you sent from every angle we could think of, including what you listed above. We never hear any audio out of line. We did notice that all your songs we received have the audio starting immediately. We even stopped them, played other songs with silence to show up any buffer that may be remaining from the prior song, but there was no audio at the beginning in the silent area. We then again played one of your files and heard nothing left over from the prior file with silence at the start (we played into it until audio began before stopping).

Originally Posted by bill moore

and we have found sound choice and other brands that do the same thing

OK, that tends to confirm it is a system problem. Again, we are trying to diagnose a problem that appears to only be on a few systems... your mate's included. This is the hardest type of problem to identify the cause, and it takes very close working together. You are getting angry with us which will prevent any of us from helping you. Calm down and work with us.

Frst also understand, this problem will not be solved quickly. Expect a delay and you won't be disappoited.

Originally Posted by bill moore

the fact is that hoster has in the past had this problem it seems that every 2 or 3 version this pops up some report it others don't

I can't say we agree. We never had this "reported" before 3.312.

Originally Posted by bill moore

I am just trying to help my m8 out here who has hoster and there are two other kj's that are just across the state line that he knows who has had this same problem

Noted...thanks for reporting that.

Originally Posted by bill moore

I have heard this on 4 diff system's now I am sure sooner or later they will find this we have sent them the kma's

Our tests didn't show up the problem. If it had, you'd have a fix the same day to test out.

Originally Posted by bill moore

even if re importing did fix the problem that is not the answer you should not have to re import just because they changed the player code !!!

Agreed, and no one meant to imply that. Ddouglass suggested this to gd123 just to see if it could be a problem with files imported with 3.312. A problem like that did happen in a prior version, and the audio "damage" was in the file, not the player. That's all he's implying here.

Originally Posted by bill moore

this is a good company they will find this little bugger I am sure of it

Thank you... you are right. We try very hard. As soon as we can create the problem, we can fix it. So far, we can't so we have to wait for more input from others who might reveal the "key" to what is happening. We've got critical deadlines on other projects. We'll address this Hoster problem again in January.

I sincerely thank you for the excellent details you have provided. I couldn't ask for better. Regretfully, we can't create the problem yet.