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Old November 29th, 2006, 01:48 PM
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Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Well Computxt13, you've got the same problem. We sent you the 3.001 upgrade email, and you didn't receive it.

It has become impossible for us to maintain the download links for prior orders to deliver free upgrades. Currently, our only option (without massive theft) is to email the users we have on record to come get their free upgrade. Be sure your Store Account email is current, and submit a Support Ticket if it is not so we can change it and prevent problems that your changing it will create. The Internet and web sites are great, but also a great big headache sometimes!

If you don't find our email, include that in your Support Ticket with an email we can send to. If you have AOL, Hotmail, etc. be sure to FIRST post "@mtu.com" in your "whitelist" to insure you receive what we send.

We DISCOURAGE emailing as we get between 150,000 - 180,000 per DAY, and have 3 spam arrestors to sort out the garbage. Often good emails with the "wrong words" as a subject get rejected also.

Dale is right... we setup the Support Center as the ONLY way to safely contact us. We just removed the requirement to register so you can create a ticket. if you don't register, the script doesn't have your email and you won't be notified; you'll have to visit and view your Support Ticket to see our answers. Your choice...
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