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Originally Posted by lmcmains
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This is correct. In the Support Center you can provide your name and email so we can locate your database and help you.
And as Ddouglass said, don't ever update 1 hour before a show. We don't offer 10 minute turn-around support. You need days before you have a show, then post a Support Ticket when you need help. Our average response time, which is excellent in any industry is 16.54 hours.