Bose, don't know why you didn't get it on May 9th. It was sent.
I have sent it again at 9:35AM EST May 16, 2002. Post under this thread if you don't receive it.
Please, do not opening a new thread again on this problem. That only makes more work for us tracking the problem.
Why can't we simply email you the download? We have a semi-automated web site. We have a database that must be updated with each purchase, email sent and download delivered. That is how we could tell you exactly what the problem was earlier.
As we further automate, without this we would eventually go out of business from the massive work load of customer support, from problems exactly like the one you are having. When we are automated, you will be able to come to your record and generate your own link without our involvement. Now, won't that be better? Thus, we have to keep up to date now who owns what.
