[ddouglass]

Unfortunately, even if they are listed some drives will still not work or work poorly at best. Nothing beats a Plextor for the quality though. Reason I asked is because most customers (singers) just don't really understand about taking care of CDs. They also think you can just copy CDGs the same way you copy everything else. I have seen some that were so badly scratched that you could feel the scratches. Then they wonder why they won't play.....sigh.

One thing you might try is to go to Dell support and make sure you have the latest firmware for the drive. That could help and it certainly can't hurt.