Well, our "Privacy Policy" is catching me here....
I couldn't find your email that you use in this Forum in our Customer Database.
Is your current email what is registered here, or is it with cox?
Is your initials RR?
If cox and RR is right, you can install again.
If not, I need you to email support at mtu.com with this Thread reference and give us your full name that you buy at our store with, and the email we should have on record for you.
Sorry for the inconvience.