I'm sorry you had a problem, and I'm watching for you answer to know if you are running or not.
Below is a tretise I choose to write this morning. It is NOT, I repeat NOT guided at any person here, especially rbealo. I simply want to state what we deal with every day now.
MIcrosoft now has tightened their security far tighter than before. If you change much in your hardware, you must re-register Windows XP. However, if you just read the first message they give you, they say you must
buy a NEW COPY of Windows.
If you click the link in their dialog, you get to enter your country, and get to call an India Support Center. They will ask you questions to discern if you upgraded your hardware, or you are a thief. Of course, they will give you a new Installation Key to type in. It is ALL DONE VERBALLY, so don't call late at night when your ears aren't working.
Realize that security is a fact of life today. Anyone who is time critical must have a backup today. Too not do this is foolish.
The only reason that anyone is able to contact MTU today in any means, after all our programs were stolen and on free crack sites in 1999,
is because we DO have security. If we didn't, I assure you we would NOT be here today!
We have been working for over a year on a new TRANSFER method to allow users to do what we do to install on new or significantly upgraded hardware, but with web side scripts doing the checking and theft prevention we now do manually. This will require Hoster to "ET Call Home = ETCH" every 3 months. If not, that copy will cease to run. It can be done on-line, using a USB Memory Stick, or a Floppy Disc. We will make it as painless as possible, but it will require connectino within 3 months, or when you want to run it again if idle for an exetnded period.
"Cheap - Fast - Good... pick any two." It is a law of the Universe.
These Forums are
CHEAP & GOOD.
We will soon offer a $20 support option at our store to provide
FAST & GOOD for those whose income depends on faster support.
Unless you are a software company, selling via the Internet, you cannot in your wildest NIGHTMARES imagine what MTU has to deal with weekly, and sometimes daily. In my 38 years in business, and treating folks respectfully, I have never been so insulted in my life by some of our current "customers". We are doing our very best to keep a stiff upper lip about it, but some days we get rattled and just close up so we don't get any more insults.
Have you noticed that our competitors no longer provide support? Have you noticed they do NOT have a phone number? No... well, we have. Yet we still have a phone number, emails, and our Forum... by far the most active in the Industry by any vendor.
We are continuing to treat our customers with respect as we always have. That is our choice, and those who are insulting us do NOT stand for the majority. However, if you had to face what we do every day, you would understand why we have to build some walls to protect our sanity today!
