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Eric, in cleaning up this Thread I insured you had successfully installed on Feb 3rd. The difference between the earlier failures appears to be that you used a prior email address. The successful registration shows a different email. MTUSUPPORT must have changed your Account or Registration Email to allow the registration to work.
We discovered that the "Error 7 - Contact MTU" message can occur under two conditions: 1) You have two store accounts or, 2) You changed email addresses on your Account and it does not match the Registration Email. We have scheduled to write and add a script to allow any registered emails or the Account email to register. The first problem is harder to correct, but we are working on that too.
MTUSUPPORT responded in 31 hours in this Thread instead of the same day that we normally try to do. A number of critical events happened beyond our control that required everyone's attention and our free support suffered.
I will modify our instructions related to doing an upgrade that it should only be done when there are 2-3 days before a show is to happen to allow us ample time to respond.
We intentionally allow Hoster to install on 2 computers so you can have a show system and a backup system. If anyone earns an income using Hoster, then you should maintain a backup system. That is good business practice that MTU supports.
Anyone who reads this should note that MTU provides free help when we have time available. We realize that we should also offer a paid support incident when it is critical. We will soon add that ability.
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