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I believe the real point here is comparing the service of one company vs. service from another company. Company 'A' is in this for the long haul and takes great pains to be forthright, honest and truthful about what it knows and what it doesn't know, and how long they think it will take to learn. Then there's company 'B', which takes the attitude of, "Hey, you paid the money, you got the software, it worked yesterday, leave us alone."
Tell me which attitude reflects a mature and businesslike approach to customers? Not very hard is it?
Why does MTU even bother advertising? For suckers? We deserve better treatment.
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