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George, What you said to do was not in my order history. I have codes for every one on that site excepted the first order. I thought that I had a hard copy of the orders and the codes but have been unable to find them. I think that if the company can't give 24/7 support then maybe they should allow a down load that last for say 30 days so we have a chance to get the codes or if it is a first time buyer they have a chance to try it out and if they like it pay for it and then get the codes. I have talked to several experts and they said that would be the best way to deal with problems like this. Since I was unable to have the show I lost money and I hope that I can get it back but most important is that this will never happen again for any body. Hope that changes will be made by MTU to take care of this type of problem.
Dean
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