First, I am sorry your computer crashed. That is beyond our responsibility.
I am further sorry you didn't follow our instructions that you are responsible to SAVE WHAT YOU BUY by printing and backing up the download file when you recieve it. That would have allowed you to IMMEDIATELY solve your own computer crash. It is not our fault that you ignored our clearly stated directions, designed to protect you from exactly what has happened here.
Our
Support page clearly states that 40% of valid emails don't get delivered today and you should NOT use email for support questions. I doubt if we ever received your emails. However, I assure you that if we did, it/they were answered, and your spam arrester probably blocked our emails.
Like every other software company today, we don't hire staff for dedicated one on one FREE phone support, and we don't return calls. Our support page and our support phone recording both make this clear. I am sorry you didn't read or listen to these so you would follow our instructions to receive help through this Forum.
I am shocked that you now attacked us, claiming that we have refused to support you for a month, when all our instructions have been ignored. When you posted in this Forum, I responded the same day... on a SUNDAY even.
I checked your database and your Registration Code is there. However, your record has been damaged, which explains why you can't access your record from your Account. After 20 months of development, we just put this new SECURED database on line so you can get your RegCodes and download links at any time.
We did this at our expense to help customers who don't print their instruction emails or save their downloaded files.
I emailed your RegCode to you, and have notified our webmaster to fix your record. You did receive my email, but you don't have the download file to install Hoster.
To get your download IMMEDIATELY, you need to order the $15 upgrade. We can't create a download link.
To get your download within a few days, wait and we will fix your record so your Account will show the order and thus your existing download link.