[JohnE]

Hello Doug or someone at MTU,
A couple months ago I purchased (finally) the Hoster
software. Not long after, my harddrive crashed and I lost my
.exe setup program for Hoster.

This was also right before you issued an email regarding a bugfix,
but I wasn't overly concerned about that.

So... I contacted customer service via email, requesting info for
regaining my software.

NO RESPONSE.

I contacted them again via email.

NO RESPONSE AGAIN.

I phoned and left a message humbly asking for assistance.

(sigh) NO RESPONSE.

I contacted your sales dept. Asking for help.

NO RESPONSE AGAIN!

I'm not trying to be dramatic... just passing this experience
on to you, to get across how persistent I was and needing help.

So... CAN YOU HELP ME?

Heck, I'll pay the $15 for a replacement download if I have to.

Just PLEEZ help me!

Using the forum didn't seem like a viable method for help due to the
nature of my dilemma, but now here I am.

I really and truly hope to hear from someone!

Sincerely,

John E. Booth
Lavalette, WV

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