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I understand they can't answer question personally for the thousands of owners of Hoster. I personally use the forum all the time and it always solves my problem.
You personally have helped me several times for which I thank you.
However, that being said, I think it would be a good idea to have a sort of two week special help time available for new purchasers to ease them into using the software in the beginning.
After that period, they could use the forum.
But in Den_Mars case, it seems he went through the correct channels for his problem but received no reply. That is not good.
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