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I'll bet you dollars-to-doughnuts that it's the difference between a Plextor CD-rw and the DVD-rw (Plextor 712 DVDRW). Especially when it comes down to attempting to play a customer's burned disc. And/or I'll bet if you used cdrwin (only because you can't specify this in MicroStudio) to copy a track to your drive via sectors and then play it back, it wouldn't be a problem.
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