I think they have forgot me...I sent them a e-mail but it hasn't helped..They haven't reset my download at all..In one e-mail they said I worked fine, but it don't...whats a poor karaoke host to do.....I have a show on Thursday and all my music is in my E drive....and I can't get to it without this download.....I tried to call them but they won't talk to me.....oh my....
