First, we offer free support and we do provide it. Thus, we have to be careful what we "encourage" users to do technology-wise. I would estimate that 90% of our support problems are related to the
one CDR/CDROM drive and ASPI drivers to make it work. Thus, to try to get 2 drives installed and working reliably is beyond reality. We would end up discontinuing Microstudio and free support if we provided 2-drive use.
Second, the majority of our market could not manage the technical aspects of 2 CDR/CDROM drives working direct disc-to-disc. Thus, it is a high risk for them, and
WOULD cause great frustration to non-technical computer users. A few ask for or complain that we don't do it, but the large majority are happy to have solid disc backups being made.
Third, it is far more demanding on the computer to make a live disc to disc copy. If one byte is slow in getting to the CDR, you instantly have a plastic coaster (or frisbee as some say), instead of a usable CDG disc.
Given the time and CDR media cost to make a good backup, we take the conservative approach where we are in charge of the speeds to deliver the bytes and insure the disc is going to be written correctly. With all the variables, including cheap media that folks always try and fail with, it would be an unacceptable nightmare to use disc-to-disc copying. Sorry, but them's the facts we are working on. Even if we could raise our price to $150-$300 for Microstudio, including our support, I would have a hard time considering direct copying. It is too high a risk for the majority of our users.
