[MTUSUPPORT]

What does this case look like? Is it a clear plastic, silver case that is rounded in the front or is a square case? On the bottom of the case does it state Plextor?

I thought you got this drive after we had quit shipping the drives this way, but I am not sure when they quit putting the drives in another external case.

Have you tried plugging this drive into a different USB Port to see if it will then work?