We discovered that reinstalling Windows (2000/XP) can change the Serial Number. This is part of our fingerprint so, along with other undisclosed reasons, this was creating a "new install" record.
We are working on this now. It has created a lot of demand on our support, which we respond to as soon as we discover what is wrong. We NEVER expected to find the Windows SN changing!!!!!
We deal with things as they become clear. We solve them as soon as we can.
If you run into a problem, we now have a new
Registration and Download Problems Forum to post your problems in. This is the best way to get our attention to solve your problem when reinstalling doesn't work.
We STRONGLY RECOMMEND that everyone put ZoneAlarm Pro on your computer. This protects you when you go on the Internet.
If you use Windows Internet Explorer,
NEVER click on a rotating Banner Ad on a page (MTU does not display any ads).
Some banner ads have viruses in them that can download all sorts of things to your computer.
ZoneAlarm Anti Virus or Security Suite will block these. Get it and install it.