I am sorry you lost the job and income. I realize you were frustrated, but to insult us is not acceptable, and not the way to get our attention.
Here's how you and anyone else can avoid this problem in the future...
Read your download installation instruction email.
It contains EVERYTHING you ever need to install pefectly each time. It contains the EXACT Registration Email that you must enter. This must be used whether you typed it in wrong at our web site when you ordered, or you changed emails since you ordered, or whatever. THAT email must always be entered for that Hoster copy, and it is printed exactly as it must be entered on your MTU download instruction email.
I am sorry you didn't get help as fast as you expected. However, we don't guarrantee 3 hour response time, and it is unreasonable to expect such.
In the future when you have a critical problem, try calling MTU. You MAY get through to someone who can help. However, phone support is not always available.
Also, send an email or 2 or 3 or 4 or 5 until you get through that you needed IMMEDIATE attention to a problem.
FYI: We receive between 20,000 to 80,000 emails
a DAY at our web site, 99+% from spammers and viruses, and it is possible a valid email from you or other customers gets trashed by the various layers of Anti-Spam programs we are forced to run just to stay in business.
We do our best to solve a problem once we are aware of it. We DO NOT camp out in the Forums. We service them 2-4 times a day, and sometimes at night.
If you had purchased from a competitor, they have no support at all!
We are working on a new store that will show your Registration Email and Registration Code for each MTU product you buy. You will be able to access this at our web site, instead of trying to find the email you were sent... and told to keep in a safe place.
We can't do any better than that.... 