Thread: PX 712a
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Old July 18th, 2004, 07:00 PM
MTUSUPPORT MTUSUPPORT is offline
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Join Date: Nov 2000
Location: Raleigh, NC
Posts: 5,253
I am sorry that you had not been able to contact us by Phone. The best way is the Forums, we can come from anywhere and see posts in the forums. If you call, it is probably true that you will not get me on the phone. The reason being is that I am on the Phone from when I get to the office, until I leave, almost always. I need to be allowed time off of the phone, to get my other work done. I am in charge of keeping all of the computers in the office running correctly, building and working with the Installs for the Products, Tech support and building and shipping all of our computers that we sell, and working with the programmers to make the software better, including finding new features and ways of getting them implemented. I would like to see if anyone else could do all of this and not have any complaints.

This is why we have the Forums, and state to use them as the main way of support. The posts are there, when you post it, you can then see that is in the forum. You know that if you can see it then we can see it. If you email us, it is possible that we won't get the email.

I am sorry that you have been having so many problems waiting on us, but we don't yet state anywhere that the Plextor 712 drive was supported. The only drive that has been supported is the Plextor 708 drive. If you had posted in the forums before you had purchased the drive, then you would have known that it would not yet work. If you want o purchase the newest hardware, then there is always a delay with new software to support that new hardware. This is always how the story goes, if you want the newest, then at some point you will pay for it or wait.

I am sorry for the inconvenience of this, but the drive will be supported in the next version of the software.

I am sure that Admin will post and tell you when it will now be released, since all the other features that he was planning for have now been removed as it seems from his other post.
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Bryan, MTU
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