|
Hi Flipeoke,
Yes I totally agree with you about not getting all crazy about this Microstudio 2.605 update. However, I've seen posts from the MTU admin telling people to check the 'News' section of their site for info on releases. On this 'News' site it has said that version 2.605 would be released on 7-15-04 and in fact it still says that. My point is that MTU as well as other companies need to be accurate with news on their sites (especially when they refer everyone to the 'News' section for info). Not keeping info up to date conveys a sense of non professionalism. I am a software developer myself for a consulting firm. We develop commercial apps and we work hard to maintain deadlines set. Yes, sometimes delays happen as rare as they are, but when they are they are conveyed to the public well in advance not after a deadline has come and gone.
I was and am not trying to blame or upset anyone, especially MTU. I was simply trying to find out when this update would be released since the release date has come and gone.
Based on my experience in the software development world and in consulting, in the end its not what quality products you have done its what quality products you are going to do to best what you have done. You can't sit back and rest on your reputation you need to keep innovating and producing high quality products in the future. You need to be responsive to your customers needs and wants without insulting them (which I have also seen in the forums from the MTU admin). In MTU's case I'm not sure if they have a very small operation or small headcount, but from what I have heard it is very rare that you reach tech support through phone and forum help (which is what MTU recommends). Sometimes it takes days or weeks for a response. This is all fine, but they need to inform their customers of potentially significant lead times in getting answers through their phone and forum communications channels. I personally have read posts from individuals who have phoned and posted to the forums days ago and still have not gotten a response. When you pay good money for software and you can't get it to work you want answers right away. If it takes days to solve a problem, you as a consumer have a right to be upset. I have read post by many saying that MTU products are great but support is horrible; they stay with MTU due to lack of alternatives. If that trend continues sometime down the line another competiter will hit the market with a great product and MTU will suffer. Work hard to please the customer and you will never need to look back. MTU needs to put themselves in their customers shoes. How would they feel if it took days or even weeks to get replies to their help requests. From what I've seen here in these forums many people run their businesses using MTU products. When troubles arise they need prompt professional response from the software developer to get them back on track. Just an observation, thanks for reading.
fairway01
|