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Originally posted by rsmith5102
The problem is upon running the installation process. It will begin installing, but then stops and prompts to insert a floppy and connect to the internet on another computer with it. When the computer connects, an error message appears and the process ends. My customer wants his computer returned ASAP, and I don't know when to tell him I can have his new program installed.
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Let me first say we truly appreciate your recommending MTU software.
It now seems like there are several problems here.
First, Microstudio 2.604 DOES have a security problem with Windows 98SE and ME. We didn't do anything that we are aware of other than use Microsoft's Visual Studio to develop our products. The security code has not been touched this year.
Thus, there is something that has now caused this problem. We will try to solve this as soon as we can, but our security programmer is out of the country at the moment, and overdue to return.
Second, we are just about ready to say we don't support Win 98SE or ME any longer. If we can't solve this problem soon, we will develop a plan to refund your money if this error appears. This problem surfaced in 2.604 when a LARGE number of users - so far thousands - installed it and only a handfull see this problem.
Third, we have a work-around!
We are elated that we did find a work-around. That's all we can do at this time. If your customer doesn't like it, I am truly sorry. Tell your customer he should consider upgrading to Win XP Home or Pro to prevent problems in the future. It will continue to get worse as we use more of the Microsoft advanced tools to add more powerful features that 98/ME don't and can't support.
We simply can't squeeze more blood out of the 98/ME turnip. 
Forth, there may be something else wrong with the registration data if you are using a Floppy Disc. I would suggest you connect the computer to the Internet (but NOT through AOL as you can instantly receive multiple viruses from their site!!!!
), and see if you can register without the Floppy Disc. If you still have the same problem, uninstall 2.604 with the 2.604 install program (it saves all your entries), then install it again. Let us know if this helps.
We expect to release 2.605 this week supporting the new Plextor 712 drives. We were hoping to have a fix by now for the security problem, but we don't and we can't wait to get the drive upgrade out.
