Quote:
Originally posted by mkenne
First, I have correspondence from your president, David Cox dated 7/5/2004 with copies to you at my present e-mail address.
I also had previous a microstudio program. A letter from David Cox on 5/14/2004 stated my purchase of Microstudio 2.312 October 29, 2001. So I can't understand why you had a problem with my address.
But getting back to the problem with the installation I find that I'm not alone as I have read several questions pertaining to this problem on your forum. As far as not running on ME, why was this not stated at the time of the new upgrades being issued?
Is there no way that I can load my CD at this time? Please inform.
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I am David Cox.
If you check the prior emails, you will see they are not the same email address as your Forum registration. You emailed me. I answered you outside of the Forums in supporting you and answering your questions.
I am sorry you misunderstood my post. The problem that I stated above as my first sentence is that you used a DIFFERENT address to register in the Forums than you have ever used to purchase with.
As is our stated Privacy Policy, we ABSOLUTELY hide your identity in our Forums. Only our staff can find out your email. That is the problem, the email is all I had to go on to try and solve your problem... if we can access your customer database record.
Because you gave your City/State in the Forum, I finally found your record after spending 15 minutes so I could support you for free. Forgive me. I guess my frustration in spending so much time just to identify you so I could help, showed in my post.
As to our stopping support of Windows 98SE and ME, we didn't know we would run into this problem... until it surfaced. I hope you understand that. In the life of any product, there is a point where we must move on, instead of wasting LOTS of time trying to overcome the problems the older OS is creating. We now realize we are at that point with 98SE and ME. We will do everything we can to get our current users running. If we can't we will refund your money... if you purchased the upgrade.
Now, back to your original post. Please answer the questions I asked above so we can help you. Without the answers, we can't help further.