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Old June 7th, 2004, 04:24 PM
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How MTU responds to the market

johnocolin, thank you for your feedback. You have direct access to MTU staff through this Forum. As President, I read almost every post to insure I have the pulse of our users. Glad to see you now voting for your preferences. However, I'm sorry you feel like you have to insult us.

As a product developer with 35 years experience and 130 products under my belt, I and all at MTU are PROUD of what we ship. If it doesn't work right, we keep fixing and testing until it is right.

As MTUSUPPORT pointed out, yes, there are competitors out there. And their focus is trying to catch up and pass MTU. Fact is, the one you alude to even called their product "M i m i c" for a while, saying it was a "Hoster work-alike." How's that for acknowledging that MTU is the leader!

Oh yes... if you will go back and read their installation instructions, you will find you must download the ILLEGAL IN THE USA Blade.dll to run MP3. OK. So, now you have to deal with a third party that controls EVERY song you play. Since the "T" company doesn't pay MP3License.com the $15,000 a year licensing fees, they are selling illegal product. But, maybe that doesn't bother you. The companies who push the MP3+G format are VERY aware of the crack sites where you can get illegal MP3+G songs. That's why they use and push that format. You decide... we already chose to be legal in everything we do.

We listen to EVERY customer who cares to give us feedback. So now you have. However, for the year+ we had the Display tab present, we had very few folks get demanding about it. In fact, several posted work-arounds to get ads on the display that frankly, we felt were superior to another dialog box to control the display. Then there are the VAST MAJORITY of users whose goal is to run as many singers on stage per hour as they can. They CLEARLY told us they would NEVER waste time between shows. Their singers are far more important. We see their logic, and Hoster is advertised as "Giving your time back" as a major feature. Efficiency of running a show has been more important to us than lots of bells and whistles that the VAST majority will never use.

More features makes a product more difficult to use. MTU very carefully weighs each feature we add to insure the market really wants it. Simply stated, our users demanded other features so that's why the Display feature keeps getting pushed down the list. We make what we ship work correctly. If what you want is flashy bells and whistles that crash, then please try the competitor's product. Then, any time you want to return to MTU, you're welcomed back.

MTU is the ONLY company with Karaoke software for hosting a show with a FORUM open to the public. And just look at the activity in the MTU Community Forum. It is one of the most active on the Internet. We're not afraid of airing our dirty laundry. It allows you to see who else is asking for your same desires. We respond to the majority, and sometimes to even the minority as many users have seen in the past.

If you want to give a clear description of exactly what you want, in the Hoster New Features Forum, I'll be glad to take it under consideration.

BTW: The main reason we removed the Display Tab is we have discovered a Microsoft flaw in using Tabbed Windows, where you click the tab at the top of the screen to shift between windows. Thus, we are in the process of removing the Tab architecture. When we add the "Display" features back in, they will be via a dialog box that allows modifications while playing.
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