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As a business man I feel it is best to talk to the person on the phone if there is a problem. This is ridiculous to have to try to check your computer every few hours to see if maybe that someone can make a suggestion to help you. I am too busy for this nonsence. If you could handle this problem like most good business people and pick up the phone. We could hopefullly solve this problem without airing your business shortfalls in the full view of the public. I am 45 years old and I have never had to problem shoot a product this way. I think this goes down in my book as a way NOT to do business.
Also as a doctor I know there are people out there that just cannot relate directly on a one to one basis with another human being. Each to his own.
However I do not like to waste money. Nor do I tolerate incompetence.
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