First, I am very sorry you are displeased with MTU. We do the best we can to meet each client's needs, but sometimes it seems like we simply can't do enough for someone.
Reviewing your records, to see if we have errored, I found the following facts:
On February 14, you purchased our Suite 4 products and a DVD Recorder.
On February 15, you installed Microstudio.
On March 31, 45 days later, you made your first post in this Forum.
On April 1, MTUSUPPORT answered your question asking for more information to help diagnose your problem.
On April 2, today, there have been 4 more posts in that Thread trying to help you solve the problem.
So Chris, maybe you can elaborate in this post why you feel our reputation deserves such a blistering insult that we are not supporting you? I really would appreciate knowing why you feel this way.
On our
Support page we make it very clear that we do not return support phone calls. However, unlike our competitors who do not even list their phone number on their web site, we will talk to someone calling in. Our phone voice mail message tells you not to leave a phone message, but to post in the Forum.
Now, to continue helping you solve your problem, we will need you to follow the directions I will post in your other Thread shortly.