For everyone reading this Thread
If you use one email to buy with, and then register in this Forum with another, don't expect immediate help! PERIOD! 
When you force us to manually crawl through our customer database looking for your Forum username, or all or parts of your email only to find there is no match, do you understand that we can't help you?
The same goes if you email us with a different email address than you purchased with. In the Information Age (which we ARE now in), your ADDRESS is your email. That, is how we find you in our database.
As to phone calls,
we DO NOT return support calls. If you can't get through, don't leave a message to call you back. Call again. If you can't get to us by phone, we are sorry, that is why we have this Forum. But DON'T use a hidden email address!!! If you change your email address, contact us with the old and new. Also... change it in this Forum yourself to save us the time.
Look at it from our side:
1. We offer FREE technical support. How many other companies do you know provide free support, including a phone number for a $39.95 product?
2. We have folks who obtain a "free" copy of MTU software from a friend. They try to get support or a free upgrade just like you do.
If you couldn't find somine in the customer database of honored clients who bought our product, guess what your assumption... just like ours... would be? 
By hiding from us, you look like a thief with a free copy of our product.
Doesn't that make sense? So, if you want fast support, don't use a different email address and waste our time discovering who you are!
What we are now doing
To support our paying users better to get help faster, we are doing a MASSIVE UPGRADE to our web site. Later this year when you visit our site and fill out any form or order, IF you approve it, we will store a Cookie on your computer. Then, when you visit again we will automatically identify you, allow you to come right into the Forums, place an order, or see messages that there is a free upgrade to your product(s) you can download by clicking a link, or an upgrade to order by clicking a link. We expect to even display the most recent FAQs that relate to the products you own, so you don't even have to go the the FAQ Center to search for them.
We have been in business for 35 years. We got here by providing superior support. But, we have to know who you are to support you.
Glad everyone is now up and running! Keep these warnings in mind next time you need help. Before you exit the Forum, click the cp button at the top right and change your email right now to what you use to buy at our store with. If not, you will have the same delays in the future. Have a great day!!! 