In both of your cases, we could not verify your ownership records from your Forum posts.
douglasd3, you have used a different email address than you purchased with. If you will click the PM button below this post and send me a PRIVATE message with your registration email address, or Sales Order number you purchased with, or any other way to identify you, then we can help you.
Problem is you are "hiding" from us and you've done a very good job! 
We must identify you and locate your registration records to help you. So... help me first.
