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Jackie 1929
It is the weekend and support might not be available. MTU staff sometimes works on weekends, but they do need time off just like the rest of us.
The most common reason for this error message is incorrect information being entered in either the email address or the reg. code.
If the email address in your download email does not agree with your email address, you may have made a typo when ordering the product. No matter what the reason the email address you register with must agree with the email address in your download email, and so must your reg. number.
Suggest you copy and paste the email address and the reg code.
Hope this gets it
George
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