Choices, choices, choices. That's what makes us all unique.
For myself, I'd choose to believe what a company prints as it's policy, rather than what someone in that company tells me.
JIMBO, be interesting to see what happened if you were to ask whoever you talked to at Priddis to put it in writing and send you a letter stating that policy on company letterhead, just in case you needed proof you were operating within the framework of their policy and this person could not be located.
George