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I take it from the fact this is a notebook it is a usb device. Check in the "hardware manager" and see if it is listed, or if it has a "!" showing a problem with a driver. Most plextors come with nero software. I don't recommend having this or cd creator installed on this machine....... but then again I am nobody. If you have these installed uninstall them then reboot, and try mediaplayer see if it will read a cd or burn a cd.
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