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Old November 22nd, 2000, 01:11 PM
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Join Date: Oct 2000
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Brent, we did a demo yesterday with Microstudio V2.013. It ran the first time, we shut it down, later double-clicked it to run, it showed an hourglass cursor for 2-3 seconds, which went away and the program didn't do anything. We did this 3 times with identical results. We deinstalled V2.013, installed V2.001 and remarkably it acted the same. This problem was never reported with V2.001. After our client left, we tried it again and it ran perfectly. Thus, it is an intermittant problem... not an easy thing to reproduce or diagnose.

We are studying the code to see what could cause a lockup in 3 days as you experienced, or require a CD in the CDR drive to run. We had seen the CD requirement in V2.001, tackled the code and thought it was fixed.

Given the number of users that are running without problems, this bug appears to be related to the individual computer installation. We are trying to compile a list of questions to ask about your system to help identify what might be a common thread among those having problems.

Your system info was great, but is there anything you can think of that might be unique to your computer? We were running an 800MHz P3,but with 128MB RAM. Here are a few questions for you if you can find them:

What BIOS (Award, Phoenix, etc.)?
What motherboard PCI controller chip (Intel 815 or VIA, or other)?
What video card and how much RAM?
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