[alanross]

C. Stanley, you are so right!

If you don't mind, I'll be printing out your post to add to our new hire welcome package.

If I can be so bold as to add to you post:
1) Alcohol consumption during a show doesn't make you better at your job.
2) The audience doesn't care if you're having a bad day. Leave your problems at home - on stage, the world must be bright and happy.
3) With only rare exceptions, the audience members aren't your dear friends, they are acquaintances.
4) Remain neutral in all disputes. You are everyone's "friend" without exception.
5) Make sure to work well with the staff of each establishment. The audience doesn't want to see any friction.
6) No matter how much you dislike someone, give them the same enthusiastic introduction you give your favorite vocalist.
7) Don't allow people to jump up and join someone singing without the singer's permission. It's not cute or cool or funny. It's rude.
8) Your respect for the audience will be returned to you, so give generously.

Pay attention to all these things and you can eventually raise your rates to make a more equitable pay.