[admin]

Cindy, I agree with DW. Do the following:

1. Click the Start button
2. Click the Settings command
3. Double click the Control Panel command
4. Scroll down and double click the System command
5. Click the Device Manager tab at the top
6. Click the CDROM "+" to expand and show your CDR/CDROM drives
7. Double click the Plextor CDR drive (or click it and click the Properties button at the bottom)
8. Click the Settings tab at the top
9. In the Options group, click the DMA check box to show it checked (enabled)
10. Click OK at each dialog box to execute enabling DMA operation with your Plextor drive

Please post back under this thread if that solves your problem.