[GwenButler]

I apologize regarding the delay in following thru in getting this issue resolved-- I became frustrated with my inability to follow instructions based upon the (MTU Support Page) guidance that was provided and just gave up. I am now revisiting this need.

When previously discussed, it was suggested that I verify K-Lite codecs were added when Hoster was installed and that I:
“Go to the MTU support page and select your version of windows. If you go through the recommended changes that should be made to Windows, there is a section to go to K-Lite Codecs. Upgrade to the latest version (not the ones that say "Mirror").”

I do not see anything on the MTU support that seems to support the “K-Lite Codecs” investigation instructions that were provided. Can someone please help me to better understand what needs to be done to resolve my problem as I am able to successfully load a video onto a Hoster song list (see attachment) and while the audio portion of the file works fine, I am unable to see any of the video during the performance (black screen). Further, my video file plays just fine (audio and video) when executing via Windows Media Player.

Thanks in advance.