[Lonman]

Bad customer service a few years back. Wasn't so much with me directly, but with a company I was working with. They made him feel like a complete idiot and implied he was stupid, also that his computer was to blame over the program not working correctly (but this is not an uncommon scenario, look at other karaoke forums and you'll get the gist). It was a brand new computer at the time, over spec'd as far as their minimum requirements & their recommendation was to get another computer. I was with him when he made the call and we were on speaker phone so this isn't 2nd hand info. He went with another software after he couldn't get it to run & that works fine - still not Hoster though, I tried.
They also take kj feature requests and will flat out say that kj's don't need that feature if he feels it's not needed - at least Hoster (even Compuhost) will listen and TRY to implement the new features if they can - but won't just say kj's don't need this feature so it won't happen - I hear this from their users all the time that they'd like the features of other hosting programs but will live with not having them as they like the program otherwise. Hoster is a lot more diligent about adding and trying to consider useable features than any other brand it seems. Some which are pretty much exclusive to Hoster.