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Alicia,
It seems that you got the Vogone and Keyrite to correctly install, thus they were showing on the Desktop.
On the Microstudio and Karaoke Home Producer, please try these again, making sure to type the Email and serial number on the piece of paper exactly as it shows. The 0's are the number Zero, not the letter.
These letters are also all caps in the SN.
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Bryan, MTU
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