MTU Support Stated:
I have not seen any ticket from you at all. I just searched on your email at rcn, and do not show any new tickets you placed.
As to your issue, can you tell me do you have all of the Windows Updates installed on your computer? Did you do these changes, they were changed on March 13?
http://www.mtu.com/upgrades/hoster/windows7-changes.htm
What type of songs are you playing when this happens? Are they .mp3+g, .zip, .kma, .kmh, .bin?
Do these items first, then if this still does not work, please put an Emergency Ticket in here
http://www.mtu.com/support/how-to-move-registration.htm
__________________
Bryan, MTU
Support said there is no ticket...
I receive confirmation from MTU about the ticket I submitted last night
here is the email:
Ticket: [34056-2222032348]
Inboxx
11:17 PM (17 hours ago)
to me
Your ticket at MTU.com has been received and assigned ID: 34056-2222032348
------------------------
We respond in the order received, normally 24 hours Monday to Friday, but it may take longer, especially over holidays.
------------------------
IMPORTANT! Do NOT submit another ticket. To add to or view the ticket contents, click this link
https://www.mtu.com/kb/index.php?act...056-2222032348
If clicking this link does not work, copy and paste the entire link text into your Broswer address field, and press Enter.
------------------------
Click this link to download current release versions:
http://www.mtu.com/support/customer-....htm#Downloads
Prior versions are not available.
------------------------
You may find your answer in these articles: