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To help us try to fix the problem with the player not working correctly on your systems, if each of you could do the following for me:
The DXDIAG.exe program can tell our tech support staff many things about your computer hardware and software. Please follow these steps to run this program:
1. Click the Start Menu and the Run command
2. Type in DXDIAG and click the OK Button
3. This will open the DirectX DIAGnostic program that will gather and show your computer data
4. Once the information is collected, click the Save all Information button at the bottom
5. A Save as dialog box will appear
6. Change the Save in directory to C:\My Documents. Change the filename to dxdiag from Yourfirst Lastname (example dxdiag from Joe Smith)
Email this file as an attachment to support@mtu.com.
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Bryan, MTU
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