Quote:
Originally Posted by tkelley3
Hoster Admin…thanks for working so hard to make Hoster better. I would guess that a less reputable company would have “thrown in the towel” long ago. I applaud your efforts and I am determined to stick with you through thick and thin. My frustration does boil but at least you are listening and attempting to fix all of our problems. Thank you.  |
Thanks for your words of encouragement!
I started MTU March 1, 1977. We love designing what makes your life easier, and hate problems; i.e. we fix 'em as fast as we can!
The problem is ALWAYS to identify what the real culprit is. It may be a bug in our code, or a change caused by a Windows Update, or a user's specific computer, or a myriad of other causes... not always our code.
MTUSUPPORT (Bryan) is the best I've ever known at staying with a problem until he identifies and can re-create it. He's a pit bull and won't let go.
That's why we ask for facts; step-by-step what you were doing, or ARE doing if you can re-create the problem. Once WE can re-create a problem at MTU, we'll nail it quickly.
My main concern right now, as stated in my thread above, is Microsoft Windows 7 may not be fully supporting Microsoft's Access 97. That... will require months of time to convert to Access 2000 or 2003, and test so there are as few a problems as possible.
It's like taking your car in and you're told they have to replace the ENGINE. It can be done but it'll take time to do and test; i.e. a LOT of our resources. (sigh.....)