Quote:
Originally Posted by jocko7
Hoster 5.01 is a big piece of crap! I can't get anything to work!
After making all the changes in windows settings just to be able to install this program, my new computer is now locking up. I can't even get all of my old hoster kma file into the data base let alone build a song book. When I get a song to play by clicking on the koke tab, it will not play on my tv monitor. Sometimes the seperate display window even disappears completely, and i have to exit the program and start over.....I am so frustrated by the whole experience from the support tickets and voicemails not being answered to the undiscernable help menus, that even the geek squad couldn't follow.
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Since you have said this is a new computer then I presume it is a Windows 7 system. However since you have not given any other details then it would be very difficult to try to help you.
Is this a Windows 7 system?
Is it a desktop model or a laptop?
What version of Hoster are you upgrading from so we have common ground to try to guide you?
Are any of your existing KMA files located in the Program Files or Documents and Settings part of your hard drive?
What kind of connection are you using to your singer's monitor?
Obviously you submitted at least one Support Ticket. Did you get an auto-reply email back? If not then your email program or your ISP has MTU blocked or is transferring that message to your spam email folder.
If you have been trying to call or hoping to get an answer to support tickets on the weekend, then you need to understand that MTU does not work on the weekend. Support Tickets are taken in the order received, so they may not have gotten to yours before the close of business on Friday if you submitted it before then.
Quote:
Originally Posted by jocko7
I just want my money back and MTU can cancell this program and all further support, ........Once again this program is a piece of crap!!!
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If you wish to cancel and get a refund, that is your perogative. To do so you will need to send a Support Ticket to Sales to do so.
I realize that you are frustrated, but if you will give us the above requested information then we can try to get you running and once you have it running then you will find that this is the best program for Karaoke on the market.