[ddouglass]

Another note on this is the Remove and install should not be used when you are upgrading. Use the Upgrade instead as when you buy an upgrade version then the install program is looking for the previous version.
Did you put in a normal ticket or an emergency ticket? They will respond faster for an emergency ticket.
You can still do a Restore and get 5.00 back to use for your show. Even though it may crash a few times at least you don't have to cancel a show which can be bad for your relation with the venue owner.