Quote:
Originally Posted by kenpattx
purchased upgrade 5.00 attempted to install on new computer it says I must already have a version installed or it will not install..am I doing something wrong, I'm not trying to steal anything I paid for the software, I've been running hoster for more than 10 years, but I'm nearing my wits end....any help would be appricated...thanks Ken
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Ken, since the release of version 4, to install an upgrade then your previous version needs to still be on the computer. Then you use the upgrade to install instead of remove and install option.
Since this is a new computer and you didn't install the 4.32 upgrade on the old one (from your additional posts) then you will need to get MTU to clear that registration for the old computer, before you can install 5.00.
Since you have put in a ticket then they can take care of that.
There have been some delays of recent due to weather problems in their area, so may take a little longer than usual.